The Importance of Technical Documentation

What do you think of when you hear technical documentation? Are you thinking of manuals? How-to guides? Endless papers of technical blueprints? Technical documentation is much more than this—it is about helping customers and engineers effectively and efficiently solve issues that come up.

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The Importance of Technical Documentation

Written by Dave Lillie, Documentation Consultant at Technium

Are you documenting your network and security practices? 

In today’s ever-evolving technology landscapecompanies depend more and more on up-to-date technical documentation to improve an environment and help provide the most up-to-date security practices. Without having this important information available, many tasks would take hours if not days to complete in trying to track down what is correct.  

Things you should always document: 

    • Network Topology 
    • System Credentials 
    • Standard Operating Procedures 
    • Work Instructions 
    • System Maintenance Schedule 
    • Troubleshooting Guides and Resolutions 

 How do you know what/when to document? 

Documentation isn’t just about getting things written down; it is about helping customers and engineers effectively and efficiently solve issues that come up. This is a living document that will constantly evolve which is why it is so important to engineers and customers alike to practice updating and reviewing documentation on a regular basis.   

At Technium, we take pride in having up-to-date technical documentation, so any issues can be quickly rectified to the best of our abilities with minimal impact to the customer’s operations. This allows you and your business to stay connected.  

If you’re looking for a partner that works with you on keeping your information and environment safe, give us a call today and discover how we can help you out! 

 

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